Eminence

Perspectives

What’s your CVV Code?

What’s your CVV Code? Recently I was speaking at a forum with a room full of women aspiring to join boards as independent directors. The forum objective was to discuss the nuances around being an independent director and what it takes to be one. I …

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Flawed hero worship

Flawed hero worship Ranbaxy – A brand that caught my attention when one of my relatives, closely associated with the pharma industry, spoke highly of it. He went on to highlight its growing significance globally and how it is gaining popularity in countries like the US, Europe, Russia, China and …

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Covering the lost ground

Covering the lost ground The recent lawsuit filed against Boeing, one of the largest aircraft manufacturers has once again revived conversations around how organisations should respond during crisis. For those who are uninitiated with the case, on 28th October 2018, the ill-fated Lion Air Flight 610 crashed into the Java Sea minutes after the take-off, killing all 189 passengers and …

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Leverage your employee as your brand ambassador

Leverage your employee as your brand ambassador Source: GO asset Digital Observing the whistle-blower complaint and reputational challenges thereof for Infosys, I recently wrote an article in Mint on how Infosys could leverage its employees to come to the brand’s rescue. The overwhelming response that the article received …

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Art of Subtle Messaging – The Bajaj Chetak Campaign

Art of Subtle Messaging – The Bajaj Chetak Campaign Bajaj recently unveiled a new electric scooter model, the “Chetak.” The launch was covered across top auto magazines and newspapers – an environment-friendly, less expensive model built by an all-women team. …

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Addressing the Red Flag: When perceptions go against the reality

Addressing the Red Flag: When perceptions go against the reality What is the first website that comes to our mind when we want to look up a company’s employee reviews? Most of us would probably say Glassdoor. I too felt the same way, until I dug deeper on such websites and found that for several companies,...
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Elevate from mere presence to associations

Elevate from mere presence to associations Nearly 80% of consumers changed their mind about a purchase because of online reviews. Almost 50% of consumers do online research about a product or a company before associating with it. Companies with poor reviews on social platform find it tougher to hire and retain employees. These and more...
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Is your company getting a “Bully” tag?

Is your company getting a “Bully” tag? I recently came across an article online on Apple suing a company over trademark issues on its logo. At first, I didn’t pay much attention since it just seemed like a legal case. However, the same news started cropping up multiple times and a few publications even called...
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Tata – Mistry Saga

Tata - Mistry Saga A case of strategic communication moving towards crisis communication It takes years to build a reputation and seconds to destroy it. No better thought applies more aptly to the ongoing Tata Group and Mr. Cyrus Mistry saga. The brand Tata stands for “TRUST”. Having lived in Tatanagar I know that to...
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Corporate reputation matters each time …

Corporate reputation matters each time, every time, not just during tough times! With the changing business landscape, a company’s reputation has begun to matter more now than it has in decades. Reputation is an indirect result of anything and everything that we do. It is the sum of all our actions, that is reflected in...
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Stay Agile, Stay Relevant

Stay Agile, Stay Relevant A quick search on the IMDb website for “Cinderella adaptations and references” throws up a list of 73 titles with the oldest one dating all the way back to 1899. It is amazing how a story, whose basic premise remains the same, has been retold and adapted to fit a different...
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